Terms & Conditions

Terms and Conditions

 

Terms of Use

Eligibility

• You must be at least 18 years old.

• You must be the legal owner of all items submitted.

• You must be acting on your own behalf, not as an agent.

Sending Items to Us

• Always use Royal Mail Special Delivery when sending items.

• Items are insured by Royal Mail up to £750. If your items are worth more, you should purchase additional cover (£1,000 or £2,500).

• If we purchase your items, we’ll refund the cost of extra insurance (receipt required).

Packaging and Forms

• Complete the valuation form and sign the customer declaration.

• Incomplete, unsigned, or incorrect forms may result in rejection.

• We may reject or return any packages that appear opened, damaged, or tampered with.

Unidentifiable or Lost Property

• If we receive items without a completed form or identifiable sender, we will store them securely for 6 months.

• If unclaimed after 6 months, items may be refined, with deductions of £5 per week for storage and insurance.

• Claims made after refining will receive payment for any residual value (less deductions).

• To reclaim lost items, you must provide a full and accurate description. If verified, we’ll make an offer based on current pricing.

Items Sent in Error

• If our pack is used to send items not intended for us, a £20 return fee applies to cover postage, insurance, and admin.

 

Refund & Returns Policy

Declining an Offer

• If you’re not happy with our offer, we’ll return your items free of charge within 5 working days via Royal Mail Special Delivery.

• Offers are valid until 5pm on the same working day due to daily market price fluctuations.

Sending Items a Second Time

• If you decline our offer and then resend the same items, and decline again, a £15 admin and postage fee may apply.

Items Containing No Precious Metal

• If your items are found to contain no precious metal:

  • We can return them to you for £15, or

  • We can dispose of them free of charge

Undeliverable Returns

• If a return or cash payment cannot be delivered, Royal Mail will leave a notice for collection.

• If unclaimed and returned to us, we’ll contact you to rearrange delivery.

  • A £10 fee applies to resend items or cash.

  • For cheque/bank transfer as an alternative, a £5 fee applies.

• If payment is not received within 21 days, we may refine the items and deduct:

  • £20 admin cost, plus

  • £5 per week for storage and insurance

 

 

Terms of Sale

Valuation Process

• Items are tested for weight, purity, and precious metal content based on that day’s live market prices.

• Valuation may involve chemical testing (e.g. acid), which may leave stains or scratches. We are not liable for any resulting damage.

Accepting Our Offer

• Once you accept our offer:

  • The sale is legally binding

  • Ownership transfers to MyGoldForCash Ltd

  • Items are immediately scheduled for refining and cannot be returned

Changing Your Mind

• Once accepted, the transaction is final. Items are irreversibly processed and cannot be cancelled or retrieved.

Payment Options

We offer the following methods:

• Bank Transfer – Free; usually next working day

• Cheque – Posted weekly to your address

• Cash via Royal Mail Special Delivery – Secure and insured, £9 fee applies; only sent to the original address; must be signed for

 

Claims

• If you need to file a claim (e.g. for loss), contact us immediately for a claim form.

• The completed claim form must be returned with all required documentation.

• Claims are processed within 14 days.

• If your items are lost after we’ve received them, we will offer:

  • Equivalent items, or

  • Compensation based on replacement value

• If there is a dispute over replacement value, we will jointly appoint and cover the cost of an independent valuer.

 

Legal Information

• This agreement is governed by the laws of England and Wales.

• Any claims must be made within 1 year of the event.

• You agree to indemnify MyGoldForCash Ltd against any losses or legal fees resulting from a breach of these terms.

• We reserve the right to update these terms. By sending items to us, you agree to the most recent version available at www.MyGoldForCash.com.

• We are registered in the UK and only accept gold from UK addresses and pay to UK bank accounts.

• All personal information is stored securely and processed in accordance with the UK Data Protection Act. We never share your data without your consent.